You can find solutions to common problems with the eduroam network in our FAQ. We cover multiple operating systems with their troubleshooting steps.
ZIMT-Service only offers support for devices distributed by the University
If you have any problems with devices owned and distributed by the University, please visit the ZIMT-Helpdesk (Mo. - Fr., 09:00 - 11:00 AM). Private devices of students and employees cannot receive support from the service desk.
No error message when typing in wrong information
When you login into eduroam, there is no indication if the login data is correctly inserted. The most common reason for not being able to connect is typing in the wrong username and/or password. It might make sense to type the password out in a document first and paste it into the tool.
Required login data for students
The login name is your student id ("Matrikelnummer") and “@uni-flensburg.de” combined.
Because eduroam is a global network, you have to add “@uni-flensburg.de” at the end of your student id number, so the system can know which institution it needs to verify with. Please do not use “@studierende.uni-flensburg.de”!
No error message when typing in wrong information
When you login into eduroam, there is no indication if the login data is correctly inserted. The most common reason for not being able to connect is typing in the wrong username and/or password. It might make sense to type the password out in a document first and paste it into the tool.
Required login data for employees
The login name is your DOZ- or VER-name and “@uni-flensburg.de” combined:
Because eduroam is a global network, you have to add “@uni-flensburg.de” at the end of your DOZ-/VER-name, so the system can know which institution it needs to verify with. Please do not use your employee email address.
If you have problems connecting to eduroam, please follow the steps below. If you are connected but have no internet, please follow the steps in the appropriate FAQ.
First step: Remove existing eduroam Wi-Fi network.
Before you try to connect, please remove any already saved eduroam networks:
Left click on Wi-Fi symbol in taskbar → right click on eduroam → “Forget network”
Second step: Review the login data
Please review your login information (FAQ for employees). Common problems for students:
It makes sense to write down the correct information in a document beforehand and carefully review it before pasting it. Sadly, there is no error message when using the wrong login information.
If you are connected to Wi-Fi but cannot reach any pages on the internet, please follow the steps below.
1. Step: Delete the eduroam Wi-Fi connection
Please delete your eduroam Wi-Fi connection. For that:
- Press on the Wi-Fi button in the task bar.
- Rightclick on eduroam.
- Click “Forget”
Follow the installation guide exactly. Sometimes the installation can go wrong although the user made no error, so it is imperative to try again once more.
2. Step: Review the configuration of the connection
Click on Settings > Network & Internet > Status. Then click the "Properties" button below eduroam. Check that (as shown in the screenshot (Fig.1)):
- Connect automatically when in range is on
- Random hardware addresses is off
- Metered connection is off
- DHCP is automatic (If not, proceed to step 5)
- DNS begins with “192.168...” (If not, proceed to step 5)
If none of this applies, proceed to step 3.
3. Step: Turn off Proxy
You are in the “Network & Internet” section of the Windows settings. Click on “Proxy” in the left-hand side menu. Make sure all switches are turned off (see screenshot (Fig. 2)). If the problem is still not resolved, follow the next step.
4. Step: Run the internet troubleshooter
Run the system diagnostics in Windows. To do this, go to Settings > Network & Internet and click the “Get Help” button in the top right (see screenshot (Fig. 3)).
Go through the steps in the diagnostics:
- Restart network adapter
- Restart computer
If the problem is still not resolved, follow the next step.
5. Step: Review DNS- and DHCP-Settings
In this step, check and correct the DNS and DHCP settings. You are in Settings > Network & Internet.
Follow each of the substeps exactly in order!
Internet Protocol Version 4 (TCP/IPv4)
Click on “Internet Protocol Version 4 (TCP/IPv4)”. The previously grayed-out “Properties” button below is now clickable.
Obtain DNS server address and IP address automatically (DHCP)
Make sure the options “Obtain an IP address automatically” and “Obtain DNS server address automatically” are selected. Confirm by clicking OK multiple times.
Please repeat Step 4 and restart your computer. If you are an employee and still do not have any internet, you should contact ZIMT-Service.
If you have problems connecting to eduroam, please follow the steps below. If you are connected but have no internet, please follow the steps in the appropriate FAQ.
First step: Remove existing eduroam Wi-Fi network
Before you try to connect, please remove any already saved eduroam networks:
Left click on Wi-Fi symbol in taskbar → Click on arrow next to the Wi-Fi symbol → right click on eduroam → “Forget network”
Second step: Review the login data
Please review your login information (FAQ for employees). Common problems for students:
It makes sense to write down the correct information in a document beforehand and carefully review it before pasting it. Sadly, there is no error message when using the wrong login information.
If you are connected to Wi-Fi but cannot reach any pages on the internet, please follow the steps below.
1. Step: Delete the Wi-Fi connection of eduroam
Please delete your eduroam Wi-Fi. To do this:
Click on the Wi-Fi icon in the Windows taskbar.
Right-click on the eduroam Wi-Fi.
Click “Forget”.
Now follow the installation guide again carefully. The configuration can sometimes fail, so reinstalling after first “forgetting” the network is an important first step.
2. Step: Review the configuration of the connection
Click on the Wi-Fi icon in the taskbar.
Right-click on eduroam.
Click on “Properties”. Check that the following settings are as shown in the screenshot (Fig. 1):
- Connect automatically when in range is on
- Metered connection is off
- Random hardware addresses is off
- IP assignment (DHCP) is set to automatic
- DNS server assignment is set to automatic
If any of the options are set to “Manual,” click “Edit” and select “Automatic” from the dropdown menu.
Then continue with Step 3.
3. Step: Proxy ausschalten
Navigate to “Network & Internet” in the settings. Then click on “Proxy”. Check that the following are set to:
- Automatically detect settings is off
- Use setup script is off
- Use a proxy server is off
Then continue with Step 4.
4. Step: Run Troubleshooting
Please run the Network Troubleshooter. To do this, click on “Get Help” in the network settings. Be sure to:
- Restart the network adapter
- Restart your computer
If you are an EUF staff member and still have no internet connection, please contact ZIMT-Service.
If you have problems connecting to eduroam, please follow the steps below. If you are connected but have no internet, please follow the steps in the appropriate FAQ.
First step: Remove existing eduroam Wi-Fi network
Please remove any and all eduroam networks before any attempt to connect via the installation guide!
Settings > General > Device Management: Select eduroam and press the Minus (–) button at the bottom.
Second step: Review the login data
Please review your login information (FAQ for employees). Common problems for students:
It makes sense to write down the correct information in a document beforehand and carefully review it before pasting it. Sadly, there is no error message when using the wrong login information.
If you have problems connecting to eduroam, please follow the steps below. If you are connected but have no internet, please follow the steps in the appropriate FAQ.
First step: Remove existing eduroam Wi-Fi network.
Please remove any and all eduroam networks before any attempt to connect via the installation guide!
Settings > General > Device Management: Select eduroam and press the Minus (–) button at the bottom.
Second step: Review the login data
Please review your login information (FAQ for employees). Common problems for students:
It makes sense to write down the correct information in a document beforehand and carefully review it before pasting it. Sadly, there is no error message when using the wrong login information.
If you are connected to Wi-Fi but cannot reach any pages on the internet, please follow the steps below.
Installation using the profile following the installation guide
First, check whether you have downloaded and installed the eduroam profile as described in the instructions. You can also find the profiles at the very bottom of the “Privacy & Security” section.
Open settings
First, open the Wi-Fi settings. To do this, click on the Wi-Fi icon in the menu bar at the top, then select Wi-Fi Settings. At the top, you should see that you are connected to eduroam. Click on Details. Check the submenus as follows:
eduroam submenu
Make sure that:
- Auto-Join is turned on
- Private Wi-Fi Address is set to Static
- Low Data Mode is turned off
- Limit IP Address Tracking is turned off.
If you have problems connecting to eduroam, please follow the steps below. If you are connected but have no internet, please follow the steps in the appropriate FAQ.
First step: Remove existing eduroam Wi-Fi network
Please remove any and all eduroam networks before any attempt to connect via the installation guide!
Settings > Wi-Fi > Long press on eduroam and Forget / Remove network.
Second step: Review the login data
Please review your login information (FAQ for employees). Common problems for students:
It makes sense to write down the correct information in a document beforehand and carefully review it before pasting it. Sadly, there is no error message when using the wrong login information.
Possible problems
Setup not via App
Please make sure you logged into eduroam via the app. Follow the instructions for Android.
Further problems
Remove (“Forget”) the eduroam network in the Wi-Fi settings and try to redo the setup via the app. Make sure that you are not connected to any VPN.