In the case of a desire to move to Schleswig-Holstein or Flensburg for ProRef participation, a reallocation application or the removal of a residence requirement may be necessary, depending on the residence backlog. The counseling provides support in the relocation process, gives tips on finding housing, and assists in contacting landlords.

Participation in the ProRef program is free of charge. The financing of living expenses, including rent, must be secured by the participants themselves. As a rule and according to individual agreement, previous benefit providers continue to pay all benefits due to the guest status. The counseling service assists with all questions regarding benefits from the job center, social welfare office, immigration office, housing subsidy and child benefit or child subsidy.

If childcare is required for ProRef participation, the counseling service provides guidance on how to register needs and assists in finding the ideal form of childcare.