Web conferencing with Cisco Webex (for students)

This page shows you how to use Cisco Webex, a widely available alternative to Adobe Connect respectively DFN Conf, to participate in online meetings.

NEW: Learn how to create your own web conferences, to make collaborating with other students easier using video.

Quick Start Guide from Cisco

Quick start

Short guide for university students and school students (participants)

Datum:
05/13/2020
Datei:
646 KB (PDF)
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Participate in a Webex meeting

Set up your own web meeting ...

As of May 7, 2020, students can use Cisco Webex Meetings to set up their own web conferences (previously only available to lecturers). | Learn more ...

Support and help

Contact Cisco Webex Support for assistance ...

If you have problems or questions about using a Cisco Webex tool, such as Webex Meetings or Webex Teams, please contact

Cisco Webex Support

The Cisco support site offers help via chat, telephone, support ticket or FAQ.

You can also access these four forms of support via your web interface after you have logged into Webex Meetings (https://uni-flensburg.webex.com):

Frequently asked questions (FAQ)

Use a headset, if possible.

The sound quality for the person listening to you is always better when you use a headset.

Especially if you are speaking at length, people will be glad if you use a headset. They cause less noise and feedback, so people can follow you better when you wear one.


The built-in microphones on notebooks and webcams are usually of poor quality, and are always further away from your mouth than a headset when you talk. Because of this, your voice can sound very soft and choppy when you use the built-in microphone instead of a headset.

Test your microphone beforehand, and just before you enter the virtual meeting room

A common problem during web meetings is that users have trouble with the microphones, sound playback or webcams on their computers.

About the microphone:

  1. Connect your microphone, unless you want to use the built-in microphone on your notebook/tablet.

  2. Test the microphone using the built-in Windows "voice recorder" (Apple equivalent). See screenshots 1 - 3.

  3. Start the web meeting. Before entering a Webex meeting room, you always first find yourself in a kind of "virtual waiting room." Here you can test your microphone, sound output, and webcam in the absence of other participants.

    If you notice a problem, change the settings. For example, often you will see two or three microphones (such as a notebook-internal microphone, a headset microphone, and a microphone connected to the webcam that you really only need for the video image). In this case, use the drop-down list to switch between different devices until you find the right one. Webex will remember this setting the next time you use it.

    1. As a test, you can scratch the microphone you want to use to see if it's the one you just selected. The Webex settings screen will then show your volume level. The "scratch test" gives a clearer result than testing by speaking, since even the wrong microphone can show a volume spike when it is scratched. See screenshot 4.


    You can use this same function during Webex meetings, if you get feedback from other participants that something seems to be wrong with your settings. See screenshots 5 - 6.

If none of this helps, other approaches can be used:

  • Close any programs that could be using your webcam, to block it exclusively for Webex.
  • See if the headset has its own volume control on the cable.
  • Something may have jammed in the basic Windows settings. Quick solution guide [JPG]

Test your webcam beforehand, and just before you enter the virtual meeting room.

A common problem during web meetings is that users have trouble with the microphones, sound playback or webcams on their computers.

About the webcam:

  1. Connect your webcam, unless you want to use the built-in microphone on your notebook/tablet.

  2. Test the microphone with Windows built-in "Camera" app (Apple equivalent). See screenshot 1.  

  3. Start the web meeting. Before entering a Webex meeting room, you always first find yourself in a kind of "virtual waiting room." Here you can test your microphone, sound output, and webcam in the absence of other participants.

    If you encounter a problem, change the settings. Sometimes, for example, two webcams are displayed (e.g., you might see your built-in notebook camera alongside the separate webcam that you actually want to use). Use the drop-down list to switch between different devices until you find the right one. Webex will remember this setting for the next time.

    The Webex settings screen shows the correct image. See screenshot 2.

    You can use this same function during Webex meetings, if you get feedback from other participants that something seems to be wrong with your settings. See screenshots 3 and 4.


If none of this helps, other approaches are possible:

  • Close any programs that could be using your webcam, to block it exclusively for Webex.
  • See if the camera has a slider that covers the lens.
  • If your camera never displays an image, it may be too old for the operating system you are using

Test your audio output before you enter the virtual meeting room.

A common problem during web meetings is that users have trouble with the microphones, sound playback or webcams on their computers.

About the sound:

  1. Connect your headset or headphones, if you do not want to use the built-in sound on your computer.

  2. Start the web meeting. Before entering a Webex meeting room, you always first find yourself in a kind of "virtual waiting room." Here you can test your microphone, sound output and webcam on your own, away from other participants.

    Test your settings by using the drop-down list and the TEST button. Often you will hear nothing at first, or you will hear sound from the wrong speaker. This is because by default, sound output goes to the monitor or the normal speakers. You can easily change this. Webex will remember this setting.  See screenshot 1.

    You can use the same function during Webex meetings, if you can’t hear other people in the room. See screenshots 2 and 3.


If none of this helps, other approaches are possible:

  • Sometimes interference from another a program (eg, Teamviewer or another communication program) that is running in the background of your computer can cause your volume to sound low, even if you have turned it up high. The volume for Webex Meetings should go back normal once you quit those programs.
  • If you are using a headset, check to see whether the cable has a volume control that could be set to low/ mute.
  • Any crackling, high-pitched ringing, electronic sounds could be coming from the microphone of another person in the meeting. Muting the sound of all participants but the presenter often helps here. Your professor can arrange this.

Speak smoothly and at a natural pace.

Many components are involved in the speech output of a web meeting: the Webex software, the microphone, its driver software, the output speakers of listeners, the operating system, special software from the maker of the sound card, and the Internet connection itself.

Since each of these components can influence sound output quality, it is important to speak as clearly and fluently as possible. Doing so creates a continuous "stream of transmission"—one that can easily pass through all the components involved.

Studies show that sounds from people who speak in a rather choppy and pondering manner do not transmit very clearly. This is because, for performance reasons, "optimizations" are made at various points along the "stream of transmission." These optimizations can cause words to be cut off or swallowed, especially at the beginning of a newly recorded audio clip.

Close apps and applications that use your camera or microphone

Close apps and applications that use your camera or microphone.

The safest thing to do is to restart your computer and start only Cisco Webex Meetings. In most cases, this will prevent another program that could also use your camera or microphone from interfering with your meetings and "competing" with Cisco Webex.

Sometimes communication programs like Skype, Zoom, TeamViewer, and also Windows functions like "camera" or "voice recorder" can take over your hardware and prevent it from running other apps like Webex Meetings.

If this happens, you may see a notification that your camera is not available or is being used by another program.

In this case, close any other program that you think might be using the camera and/or microphone.

Is there a Cisco Webex status page?

Yes, Cisco offers a page where users can check whether any problems (such as problems connecting to Webex Meetings)  you might experience are due to errors or maintenance work on the entire Cisco system: https://status.webex.com

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